FREE SHIPPING ON ORDERS OVER £40 | ENQUIRES 01747 445 097

Delivery

All of our post is sent Royal Mail 2nd Class or Parcel Force if over 2kg.  We regret that there maybe a surcharge of £5.00 for The Highlands & Islands dependent on weight, but we will always work to avoid this.

Free on all orders over £40.

Postage and Packing Services Available

UK Standard 2–5 working days: £4.99
Orders under £15 reduced postage: £3.99

 

Packaging

We are always looking for ways to be as environmentally responsible as possible.  We strive to use recycled paper packaging and boxes that our own suppliers have delivered to us.

 

Returns

We want you to be entirely happy with your purchases.

If we have failed to meet our high standards, please email us at contact@enchantedplanet.co.uk to tell us why and return the item within 14 days for an exchange or full refund of the purchase price.

All items must be returned in their original, unopened packaging, with tags attached.

Claims for damaged or missing goods must be made within 5 days.

With the exception of faulty goods, postage charges are not refundable. When returning an item, the parcel is your responsibility until it reaches us. Please obtain a ‘proof of posting’ from your post office, or insure the parcel if necessary.

Products we are unable to refund

In the interests of hygiene, the following items are non-returnable unless faulty:

  • Cosmetics, toiletries, feminine hygiene products and towels. We will accept returns if they are in a saleable condition with unbroken seals and packaging, and only if supported by a valid proof of purchase (your despatch note) for exchange or refund.
  • Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.
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